I offered to rebook with payment of Canadian funds on arrival and asked perhaps if we could have a voucher to make up for the difference on the exchange and was told flat out there was no way that would be offered. It was more than $10.00 which is not a lot but the fact that it was necessary because of what I consider questionable billing practices it leaves a very bad taste. The manager did cancel the reservation but because I am in Canada and using a Canadian credit card I was subject to the exchange rate difference. This was accelerated to the manager operations manager who also stated this was standard policy, I know of no other hotel that demands payment more than two months in advance. There is NO access to put a note on the reservation. On the second call to the reservation desk I was told I should have put a 'note' on the reservation that I would be paying in Canadian dollars. One reservation clerk told me because it was in advance by over 2 months they could not guarantee that this promotion would be valid, even though it clearly states it is available for booking, I asked to see confirmation that this was the truth, I was sent a copy of the terms and conditions, which I had read and which clearly states the credit card would be necessary to guarantee my arrival, NOT that it would be charged upon booking. When I called to enquire why I was told this was the policy. This perfectly understandable I was charged the same day as I booked the room. I understood that I would be allowed to pay the charges in Canadian funds upon arrival, if I did not show up the card would be charged in US funds.

This is fully understandable and is a practice used by all hotels. I will add that I have used this hotel under this policy previously with no problem I made the reservation, read the terms and conditions which clearly states that a credit card will be necessary for a guarantee of the room, if the reservation was not cancelled by 48 hours prior to the stay, it would be charged.

I am a Canadian resident and was taking advantage of the hotels promotions policy to pay Canadian funds on this date. I booked a hotel room for November 23,2023. Hotels near Mohawk International Raceway.Hotels near Akwesasne Cultural Center Museum & Library.Akwesasne Mohawk Casino Resort Features.Hotels near Akwesasne Mohawk Casino Resort.

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